Frequently Asked Questions

Yes, on every order. Shipping is free UK-wide and worldwide, with no minimum spend required.

Delivery to the USA typically takes 1–5 weeks, and delivery to other countries typically takes 1–6 weeks. These windows depend on which of our warehouses your order ships from and how far it needs to travel, so they're estimates rather than guarantees.

We ship from multiple domestic and international warehouses depending on stock and destination. If your order includes items held in different warehouses, they may ship and arrive separately rather than in a single parcel. You'll still receive everything you ordered.

Possibly, depending on where you're ordering from. As the customer, you're responsible for any import duties, taxes, or customs fees charged by your country on arrival. These aren't collected by Himmaleh at checkout and are outside our control.

Yes. Every package we send is insured while it's in transit. If something goes wrong with a shipment, email contactus@himmaleh.org with your order number and we'll help sort it out.

For hygiene and safety reasons, opened treats and used treats can't be returned. Sale items and gift cards are also non-returnable. Everything else qualifies as long as it's unopened, unused, and in its original packaging within the 30-day window.

Email contactus@himmaleh.org with your order number and which item you'd like to return. Once your return is approved, we'll issue you a return shipping label, so please request a return before sending anything back.

No. Once your return is approved, Himmaleh issues a return shipping label for you to use, at no extra cost.

Once we receive and check your returned item, we process your refund to your original payment method. You'll get a confirmation email once it's done.

Email contactus@himmaleh.org with your order number, a short description, and a photo if you can. We'll sort out a replacement or refund from there.

Each bar is 66% crude protein, coming naturally from the yak and cow milk rather than any added protein powder or supplement.

Yes. Every chew is grain and gluten-free, made from the same three simple ingredients across every size and flavour.

Chews come in small, medium, large, and XL, so you can match the size to your dog whether they're a light chewer or a serious power chewer.

Blueberry, strawberry, mint, and coconut, alongside our original recipe. All flavours are made from the same three-ingredient base.

It depends on your dog's size and how they chew. Check the size guide on each product page, and if you're still unsure, email contactus@himmaleh.org and we'll help you pick.

Prices are set in British pounds (GBP). At checkout, we also show pricing in other currencies, including EUR, USD, AUD, and CAD, converted for your convenience.

Yes, alongside single-size chews we offer bulk packs, bundles, and subscriptions. Check the product pages on himmaleh.org for current options.

Email contactus@himmaleh.org as soon as possible with your order number and what you'd like changed. We'll do what we can, but once an order has shipped we can no longer guarantee a change.

This is usually something to check with your bank or card issuer first. Confirm your billing details match your card and that the transaction is authorised, or try a different payment method. Still stuck? Email contactus@himmaleh.org and we'll help.

We aim to reply to every email within 1-2 business days. It may take a little longer during busy periods, but every message is read and answered by a real person.

Himmaleh is operated by Ridge Fernandes, trading as Himmaleh, a sole trader based at Apt 30, The Galleria, Aberdeen, AB11 6FB, United Kingdom.

We're an online-only brand, so there isn't a shop to browse in person. Please don't send returns to our address directly, use the return shipping label we issue once your return is approved instead.