Payment Policy
How Payment Works at Himmaleh
Simple pricing in GBP, secure checkout, and a range of payment methods that work for you.
Accepted Payment Methods
We accept the following payment methods at checkout, so you can pay however suits you best:
- American Express
- Apple Pay
- Bancontact
- Diners Club
- Discover
- Google Pay
- Wero
- Maestro
- Mastercard
- Shop Pay
- Union Pay
- Visa
Availability of each method can vary slightly depending on your device, browser, and location.
Pricing & Currency
Prices on himmaleh.org are shown and charged in British Pounds (GBP, £), our primary currency. For customers shopping from outside the UK, prices may also be displayed in your local currency (including EUR, USD, AUD, CAD, and others) as an estimate to make shopping easier, using Shopify's currency conversion.
If your card or account is held in a different currency to the one you're charged in, your bank may apply its own exchange rate and a currency conversion fee. Those charges are set by your bank, not by us.
Payment Security
Every transaction on himmaleh.org is protected with SSL encryption and processed through Shopify Payments and our payment gateway partners. We never see or store your full card number or other sensitive payment details, and all payment processing on this store meets PCI-DSS (Payment Card Industry Data Security Standard) requirements.
Billing & Order Confirmation
Your payment method is charged at the time your order is placed. Once the transaction is authorised, you'll receive an order confirmation email at the address you provided at checkout, along with your order number.
Your bank or card statement may show a payment reference from Shopify or our payment processor rather than "Himmaleh" directly, depending on how your bank formats transactions.
If your payment is declined, no order is placed and no charge is taken. Common causes include insufficient funds, an incorrect card number, an expired card, or a check by your bank's own fraud systems.
Order Verification & Fraud Prevention
To protect our customers and our business, some orders may be automatically screened for fraud risk before dispatch. We may occasionally contact you by email to confirm billing or shipping details before an order ships.
If we're unable to verify an order to our satisfaction, we reserve the right to place it on hold, request further information, or cancel and refund it.
If you have a concern about a charge, please contact us at contactus@himmaleh.org before raising a dispute with your bank. Most issues can be resolved directly, and faster than a chargeback claim.
Refunds & Cancellations
Approved refunds are returned to your original payment method and typically take 5 to 10 business days to appear, depending on your bank or card issuer.
Full details on eligibility, timelines, and how to start a return are covered in our Returns & Refunds Policy, which gives you 30 days from receipt to send an item back.
Orders can usually be cancelled before they've entered fulfilment. Once an order has been packed or dispatched, we may not be able to cancel it, but our normal returns process still applies.
Cards
American Express, Diners Club, Discover, Maestro, Mastercard, Union Pay, and Visa.
Digital Wallets
Apple Pay, Google Pay, and Shop Pay. Availability depends on your device and browser.
Local Payment Methods
Bancontact and Wero, shown automatically to eligible international customers at checkout.
Payment questions?
Need help with a payment?
Reach out and a real person will get back to you.